FAQ

We deliver throughout Toronto and the GTA. Delivery to regions outside of the GTA may be arranged with a minimum order size; please contact order@bigmichael.ca to discuss.

Orders are delivered every day of the week, between 6:00 AM – 8:00 PM.

The deadline to place an order is two days prior at 5pm (eg. Monday at 5pm for delivery on Wednesday).

Yes, your preferred delivery date can be chosen on the Checkout page.

Of course! Any additions must be made with a minimum of 48 hours notice in advance of your Delivery Date. Please follow these steps:

1. 1. Place another order.

1. 1. On the Checkout page there is a place to add Order Notes. Add “Combine with Order #xxxx” (referencing your original order number)

Unfortunately we are not able to modify an existing order. However we would be happy to swap the item for an alternative option of equal value. Any modification must be made with a minimum of 48 hours notice in advance of your Delivery Date.

If you’d like to cancel your order, a 15% fee of the Order Total is incurred to cover our administrative costs, credit card fees, and already purchased goods. For orders that are cancelled with a minimum of one week advance notice from the Delivery Date, we can issue a Gift Card for the full Order Total that can be used at your own discretion. Orders within 48 hours from the Delivery Date cannot be cancelled.

Please email order@bigmichael.ca referencing your Order Number and what item(s) was missing